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Terms & Conditions

Access to and use of this website, gtechniq.com, is provided by Gtechniq Ltd. All use of gtechniq.com, and any website owned by Gtechniq is on these terms. If you do not agree to abide by these terms, please do not use our websites.
We may update these terms at any time. You should visit this page regularly to review the then-current terms because they are binding on you. Some of these terms may be superseded by special legal notices or terms located on particular pages on gtchniq.com or one of our sister websites. Continued use of the website constitutes your agreement to all such revised website terms.
In addition to the website terms and conditions, there may be some more terms and conditions relating to your use/purchase of our products and services. Make sure you read these at the time of ordering.
You must not use our website or sister sites in any way that causes the website to be damaged or access to the website to be interrupted at all.
Your use of our website is also governed by our Data protection and privacy statement, the provisions of which also form part of these terms of use.

Liability Disclaimer

This website will normally be available all day, every day. Gtechniq will not be liable for any loss suffered as a result of downtime on all, or part, of the site however it is caused.
Gtechniq will not be liable for any damages arising from the use of, or inability to use, the website or any of its contents. Whilst precautions are taken (such as checking all documents are virus-free), Gtechniq does not guarantee that the site is free of infection by viruses or anything else that may be harmful or destructive. If use of the Gtechniq website results in the need for servicing, or replacing equipment, or data, Gtechniq is not responsible for those costs.

Cookies and our site

Our site uses ‘cookies’ to help you log in and move around the site. Find out more about cookies in our privacy statement.

Intellectual property and branding

Unless expressly stated otherwise, all information contained on the site is owned or licensed by Gtechniq Ltd.
The information and content contained on the site, such as text, graphics, software, images and other such material, are protected by (without limitation); copyright, database rights, registered trademarks, passing-off rights or rights protected under unfair competition laws, all of which may be protected under both English and foreign laws (“Intellectual Property Rights”). Unauthorised use of the material by you may violate Gtechniq’s Intellectual Property Rights.
In connection with your use of the site you will:
Be permitted to view, copy, download, store, retransmit, display, distribute, show or play in public any part or content of the site for the  purposes of research, private study or for internal circulation within an organisation, provided that all of the following are adhered to:
  • You retain all copyright notices and other proprietary notices contained in the original material on any copy you make,
  • Gtechniq is quoted as the source and,
  • The content of the material is not adapted or modified in any way.

Not use the site or the material in any manner which constitutes an infringement of any third party rights (including Intellectual Property Rights).

The Gtechniq name and logo are registered trademarks and cannot be reproduced without the prior written permission of Gtechniq Ltd. All other trademarks or trade names in this site are the marks of the respective owner(s) and any unauthorised use is prohibited.
Gtechniq reserves the right to vary and change its branding either totally or in part without notice and irrespective of medium or format.
The Gtechniq logo is available to:
  • Partners, eg members of our detailing network, suppliers, wholesalers, distributor and stockists, with which Gtechniq is formally involved
  • Organisers of events that Gtechniq is sponsoring or is officially associated with
If you do not fall into the above category, you will need to ask us for permission before you can use our logo. Where we give permission, usage is restricted to direct, specific references to the particular project, event or customer that Gtechniq is involved with.
The logo will not be permitted to be used to imply a broad or generic Gtechniq association. Should you want permission to use the Gtechniq logo, please get in touch so that we can confirm this and instruct you on how to use the logo correctly.

Links outward

This site provides links to other websites that are not under the control of the Gtechniq. We do not accept any responsibility or liability for the privacy policies, content or practices of these websites. If you decide to access linked third party websites, you do so at your own risk. Unless specifically stated otherwise, Gtechniq does not endorse any of the products or services advertised or available on any of the sites it links to. The law set out in non-UK websites may not be the same as the law in the UK legislation.
We cannot accept responsibility for information on websites that we do not manage but which may refer to Gtechniq. We retain the right to add or remove links on our website.

Links inward

Links to the Gtechniq site via the home page www.gtechniq.com are welcome and can be made without prior consent. All such links must be appropriate and relevant in the context of Gtechniq and must not give the impression that Gtechniq is in any way associated with or has approved such other website.

Use of Gtechniq content

You may not display any Gtechniq content on any site that:

  • Incites hatred whether based on race, religion, gender, sexuality or otherwise, or promotes, encourages or facilitate antisocial behaviour
  • Promotes, encourages or facilitates violence
  • Promotes, encourages or facilitates terrorism or other activities that risk international security
  • Discriminates against any specific social group or otherwise exploits vulnerable sections of society
  • Promotes, facilitates or encourages illegal activity are misleading, pornographic, defamatory, or defamatory, or contain illegal, or otherwise actionable content under UK law.

Placing Orders

In using this website and by placing an order, you warrant that you are legally capable of entering into a binding contract and that you are at least 18 years old.

Description and price of the goods

The description and price of the goods you order will be as shown on this website at the time you submit your order. You can correct any errors to your order up to the point at which you finalise it.
Sometimes the product specifications of goods may change, in which case we will offer you a reasonable substitute of the same or better quality at the same price. Goods are subject to availability. If on receipt of your order the goods are not in stock, we will inform you within a reasonable amount of time and you are free to cancel your order. If you wish to cancel your order we will refund or credit you for any sum that has been paid by you or debited from your credit card or other account for those goods.
Every effort is made to ensure that prices shown on this website are accurate at the time you place your order. If an error is found, we will inform you within a reasonable amount of time and offer you the option of reconfirming your order at the correct price or cancelling your order with a full refund or credit.
The price of goods shown on this website does not include the cost of delivery. Details of delivery charges are shown on the payment page when you make an order.

Delivery

For more information on the delivery of orders from this website. See our Delivery Policy.

Payment

Payment for goods and delivery charges can be made by any method shown on the website at the time you place your order.
Credit and debit cards will be authorised against the transaction when you submit your order.  Payments will be taken as soon as the order has been confirmed.
All credit and debit card payments are securely processed using Paypal. We never store any credit or debit card details on our website.
Paypal will send you an email confirming the amount that has been charged to your card.
Please don’t send us any credit/debit card details in an email as we cannot accept responsibility if your email gets lost or intercepted.

Returns

For information about our constitutions of return, see the Gtechniq Returns policy.

Warranty

If you receive any goods from us that are damaged, defective or incorrect you should notify by calling + 44 (0)1327 811 015 straight away. If you return the damaged, defective or incorrect item to us within a reasonable time, we will provide you with a replacement free of charge.
This does not affect your statutory rights. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use other than recommended by us, or failure to follow our instructions.

Updates to our terms

We reserve the right to update this statement at any time without prior notice to you. We may highlight any changes to this statement in the News section of the website. It’s up to you to make sure you’ve read the changes to this statement.

Security

Servers used by Gtechniq are based in the UK and fully secure and encrypted. The company we use to host our data operates state-of-the-art data centres which are staffed by expert technicians who monitor our servers around the clock utilising the strictest of security methods including CCTV, and Firewall protection, to keep data safe.

We use reasonable security methods to protect the personal information that we process, including Internet standard encryption technology to encode personal information that you send to us through our website. To check that you are in a secure area of the website before sending personal information to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key.

However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can be guaranteed to be secure. Consequently, please note that we cannot 100% guarantee the security of any personal information that you transfer to us over the Internet.

As an individual, you are responsible for maintaining the confidentiality of your password. You agree to indemnify us against any costs, claims and liabilities suffered by Gtechniq arising from, or related to, your access to and/or use of the site and/or other person’s use of the site where such a person was able to access the site using your password.

You should take the necessary steps to make sure your password is kept confidential. Let Gtechniq know immediately if you think your password has become known to someone else, or if your password will be/is being used in an unauthorised manner.

Any personal information you give to us will only be used by Gtechniq and by its agents and service providers. We do not sell or share personal information with third parties. All personal information you provide to Gtechniq will be securely maintained, stored and treated as private and confidential.

If you have any concerns about security, please email dataprotection@gtechniq.com

Sustainability Statement

VISION

Minimising our environmental impact is an integral part of our business growth.

PRINCIPLES

At GTECHNIQ Ltd we recognise the harm caused to the local and global environment from continued use of non-recyclables and we commit to reduce this in our business.
At GTECHNIQ Ltd we will measure our impact on the environment and set targets to improve our performance.

IMPORTANT ISSUES

Our business faces some real challenges, but there are also opportunities. We seek to reduce our Carbon Footprint by reducing waste going to landfill, recycling cardboard and plastic waste in both our production facility and offices, and introducing recycled packaging into our production processes.

SCOPE

We acknowledge that we have limited influence over our suppliers in the car care industry and beyond, but we commit to educate the wherever possible, and create a list of preferred suppliers who support our ideals.

OBJECTIVES

We commit to:
• Maintaining our ISO9001 accreditation and ensure our quality management systems are robust and consider GTECHNIQ’s sustainability and environmental impact
• Actively looking at reducing our transportation environmental impact by assessing the feasibility of undiluted, concentrate products
• Working with our supply chain to ensure that our plastic packaging has a minimum of 30% recycled content
• Implement and promote a recycling policy for all employees to encourage the responsible disposal of all plastic and cardboard waste minimising waste going to landfill
• Support a charity that has a positive environmental agenda and impact

REPORTING

• Senior Management Team will conduct a full review at their quarterly meeting.
• Current performance features on Team Noticeboard and updated monthly.

Privacy Notice

Privacy Policy

This notice applies to all customer data we collect on and offline, and services we provide. Our main source of data is taken from gtechniq.com and the domains associated with it. However as a company, we also hold the data of staff, job seekers, suppliers and customers.

Gtechniq are committed to keeping your data safe and will never sell any data collected from customers on to third parties or other organisations.

We have created our Privacy Notice in accordance with the Data Protection Act 1998 and General Data Protection Regulation (GDPR) 2018.

Your right to privacy is very important to us and we know that when you give us information about yourself, you trust us to be responsible with it. Gtechniq is committed to protecting the privacy of those using our services and the confidentiality of the personal information that our customers give us. We take appropriate technical and organisational security measures to protect your personal information. Please read the policy carefully to understand how we treat data.

What data do we hold and how is it used?

Customers

We hold data on customers who register on, and, or, shop on, the Gtechniq website, this data includes:

Name
Address
Shipping address
Telephone number
Email address
VAT number (if applicable)
IP address
And how you heard about Gtechniq

We do not hold any credit or debit card information – this is processed using Paypal and Braintree.

The information we collect from customers is only used in the processing of orders. Where customers have opted into our mailing list (newsletter) they receive one email on the last Friday of each month from MailChimp with the latest new, tips and offers from Gtechniq. Customers can opt out of this at any point by selecting unsubscribe on the email.

Customer information is transferred electronically from the Gtechniq website to a secure, encrypted cloud-based system. From this orders are processed. At any point customers can edit their information, or completely remove the information, we hold on them from the Gtechniq website by deleting their profile.

Under GDPR 2018 we hold this information under ‘Consent’. Customers actively set up their account on the Gtechniq website to make the buying process more convenient – data is stored using a username and password set by the customer.

Wholesale Customers

The same data information applies to all wholesale customers and suppliers as above. However, should you want credit with us we do use your data to conduct credit checks. We use technology provided by the Credit Reference Agency (CRA) Experian that processes business information that you provide to us, in order to analyse your creditworthiness, which helps us to decide if we are able to offer you an account, through which you can purchase products and services from Gtechniq.

Experian provides a Credit Reference Agency Information Notice (“CRAIN”) with further information about how it uses and shares information that it receives about you and/or your business, which is available to review at this link: www.experian.co.uk/crain/index

As a wholesale customer you may receive emails updating you on the latest business developments at Gtechniq, to unsubscribe to this you can remove yourself from the mailing list.

Customers who have had their car protected with Gtechniq coatings (Platinum, Crystal Serum Ultra, C1 and Crystal Serum Light) at car dealerships or by an Accredited Detailer

Customers who have had their car detailed by one of the two specialists above are given a guarantee with Gtechniq. This guarantee is with the individual customer and not with their car, but when the car is sold the guarantee becomes invalid.

To qualify for our guarantee, we take the following details:

First name
Surname
Email address
Telephone number
Address
Car registration / licence plate number
Car make
Car model
Guarantee number
Coating application date
Dealer who applied the coating

This data is stored on our secure server and used for purposes of the guarantee only. Customers will be contacted (where applicable) on an annual basis to remind them that their car is due for inspection – without having an inspection the guarantee on the paint protection becomes invalid.

Data is stored on a secure server and data (guarantees) that are invalid are removed from the system after 24 months.

As there is a guarantee between Gtechniq and those registering their cars, this data collection is done so abiding by the ‘Contracts’ element of GDPR. Each customer who has their car protected is given the option whether they would like to enter into this contract with us – if they agree they may register – without the data this service would not be possible.

If anyone wishes to remove their personal details from the guarantee registration system at any point and thereby cancel their guarantee, they may do so by contacting dataprotection@gtechniq.com

Recruitment

What information does the Company collect?

Gtechniq collects a range of information about you. This may include:

  • your name, address and contact details, including email address and telephone number;
  • details of your qualifications, skills, experience and employment history;
  • information about your current level of remuneration, including benefit entitlements;
  • whether or not you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process; and
  • information about your entitlement to work in the UK.

This data may be collected a variety of ways. For example, data might be contained in a CV, obtained from your passport or other identity documents, or collected through interviews (both face to face and over the phone).

We may also collect personal data about you from third parties, such as references supplied by former employers.  The Company will only seek information from third parties only once a job offer has been made to you and will inform you that it is doing so.

Data will be stored in a range of different places, including on your application record, in HR files and on other IT systems (including email).

Why do we process personal data?

We need to process data to take steps, at your request, prior to entering into a contract with you. It may also need to process your data to enter into a contract with you.

In some cases, the company needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant’s eligibility to work in the UK before employment starts.

We have a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows Gtechniq to manage the recruitment process, assess and confirm a candidate’s suitability for employment and decide to whom to offer a job. We may also need to process data from job applicants to respond to and defend against legal claims.

The Company may process special categories of data, such as information about ethnic origin, sexual orientation or religion or belief, to monitor recruitment statistics. It may also collect information about whether or not applicants are disabled to make reasonable adjustments for candidates who have a disability. The Company processes such information to carry out its obligations and exercise specific rights in relation to employment.

Who has access to data?

Your information may be shared internally for the purposes of the recruitment exercise. This includes HR, interviewers involved in the recruitment process and managers in the business area with a vacancy.

Gtechniq will not share your data with third parties, unless your application for employment is successful and it makes you an offer of employment. The Company will then share your data with former employers to obtain references for you.

The Company will not transfer your data outside the European Economic Area.

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to Gtechniq during the recruitment process. However, if you do not provide the information, we may not be able to process your application properly or at all.

Marketing

Gtechniq will occasionally add samples or literature to orders dispatched, however, we are conscious of the impact of direct marketing and therefore we choose carefully how often this happens.

From time-to-time we also collect data from people at shows and events, people who opt-in to hearing from us will be entered onto our newsletter mailing list, should they wish to be removed they can do so by unsubscribing to our monthly email.

Anyone, can choose to opt out of receiving direct marketing information from us at any time, through the ‘Unsubscribe’ link at the bottom of any Gtechniq email you receive, or by contacting the Gtechniq Marketing Team – marketing@gtechniq.com

Where customers enter an online competition and their contact details are needed for delivery, these details are then deleted from our email addresses and social media accounts one month after the prize has been sent.

How we share your personal information

As mentioned in the introduction of this privacy notice. It is company policy that Gtechniq does not share any personal or business information held with any third party companies for marketing purposes.

The only details that may be shared are when a delivery is being made on our behalf to you through service providers such as DPD, DHL, Royal Mail and Fedex (this list is not extensive and may be subject to change).

How long we keep your personal information

We retain your personal information for no longer than is necessary for the purposes for which the personal information is collected. When determining the relevant retention periods, we will take into account factors including:

  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law(s);
  • (potential) disputes, and;
  • guidelines issued by relevant data protection authorities.
  • Otherwise, we securely erase your information once this is no longer needed.

Website specifics

We retain your personal information for no longer than is necessary for the purposes for which the personal information is collected. When determining the relevant retention periods, we will take into account factors including:

  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law(s);
  • (potential) disputes, and;
  • guidelines issued by relevant data protection authorities.
  • Otherwise, we securely erase your information once this is no longer needed.

Manual data

Data held manually by Gtechniq includes:

–    Invoices and receipts
–    CVs
–    Credit card receipts
–    Email addresses and contact details
–    Human resources information

Gtechniq holds a strict manual data policy, all personal information that is not needed, is disposed of using a secure document destruction service.

All other personal paperwork is locked away, with limited access by senior members of staff. Gtechniq operates a clear desk policy whereby all paperwork should be cleared from a desk and locked away securely at the end of a working day.

Your rights

The following section explains your rights. The various rights are not absolute and each is subject to certain exceptions or qualifications.

1. The right to be informed

You have the right to be provided with clear, transparent and easily understandable information about how we use your personal information and your rights. This is why Gtechniq is providing you with the information in this Privacy Notice.

2. The right of access

You have the right to obtain a copy of your personal information (if it is processed by Gtechniq), and other certain information (similar to that provided in this Privacy Notice) about how it is used.

We can refuse to provide information where to do so may reveal personal information about another person or would otherwise negatively impact another person‘s rights.

3. The right to rectification

You can ask us to take reasonable measures to correct your personal information if it is inaccurate or incomplete.

4. The right to erasure

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal information where there’s no compelling reason for us to keep using it or its use is unlawful. This is not a general right to erasure; there are exceptions, e.g. where we need to use the information in defence of a legal claim.

5. The right to restrict processing

You have rights to ‘block’ or suppress further use of your personal information when we are assessing a request for rectification or as an alternative to erasure. When processing is restricted, we can still store your personal information, but may not use it further. We keep lists of people who have asked for further use of their personal information to be ‘blocked’ to make sure the restriction is respected in future.

6. The right to data portability

You have rights to obtain and reuse certain personal information for your own purposes across different organisations. This enables you to move, copy or transfer your personal information easily between our IT systems and theirs (or directly to yourself) safely and securely, without affecting its usability. This only applies to your personal information that you have provided to us that we are processing with your consent or to perform a contract which you are a party to (such as pay and compensation services), which is being processed by automated means.

7. The right to object

You have the right to object to certain types of processing, on grounds relating to your particular situation, at any time insofar as that processing takes place for the purposes of legitimate interests pursued by Gtechniq. We will be allowed to continue to process the personal information if we can demonstrate “compelling legitimate grounds for the processing which override [your] interests, rights and freedoms” or we need this for the establishment, exercise or defence of legal claims.

8. Rights in relation to automated decision making and profiling

You have the right not to be subject to a decision based solely on automated processing (including profiling), which significantly affects you, subject to some exceptions. Where this is the case, you have the right to obtain human intervention, voice your concerns and to have the decision reviewed.

Updating this statement

We reserve the right to update this Privacy Notice at any time. We may highlight any changes to this statement in the News section of the website. You are advised to check our news section and review the data protection statement regularly to make sure you have seen any changes to this statement.

Complaints

We know that your privacy is important to you. If you have a complaint, contact the Data Protection Officer at the address below.

Gtechniq Ltd
Unit 2 Langfurlong
Upper Heyford
Northampton
NN7 3FA

Or email: dataprotection@gtechniq.com

Accessibility Statement

Accessibility statement

We have worked to make our website as accessible as possible for all audiences, including those with visual impairments or other disabilities. It’s our objective to create a site that conforms to the latest UK approved web standards and international best practice. Gtechniq is always happy to receive feedback by email to website@gtechniq.com or via +44 (0)1604 962 553.

Text Size

You can change the text size on this application to make it either larger or smaller via your browser settings. Some browsers will allow you to magnify the whole page. To change the text size, follow the instructions below:

Internet Explorer

  • Click View to open the View menu or press Alt and V
  • Select the Text Size option or select by pressing X
  • Choose your preferred text size using your mouse or use the up and down arrow keys
  • Click to select the size or press Enter
  • The text size should change to reflect your choice
  • To zoom in on the page hold the Control key down and press + until you are happy with the size of the page
  • Zoom out by holding the Control key down and pressing -, or hold Control and 0 to get back to your standard setting

Firefox

  • Click View to open the View menu
  • Select the Text Size option
  • Select Increase or Decrease
  • The text on our site should change to reflect your choice
  • To zoom in on the page hold the Control key down and press + until you’re happy with the size of the page
  • Zoom out by holding the Control key down and pressing -, or hold Control and 0 to get back to your standard setting

Safari

  • Click View to open the View menu
  • Click on the Make Text Bigger or Make Text Smaller or to use the keyboard shortcuts select Apple and + (plus) or Apple and – (minus)
  • The text size on our site should change to reflect your choice.

Windows

Some versions of Windows have Accessibility options that will help you change text size and other accessibility options.

Consistent page headings and titles

A consistent heading structure has been used so that page information is compatible with access technology.

Browsers

The following browsers have been tested for compatibility:

  • Internet Explorer (Windows) v8.0 and v7.0
  • Firefox (Windows and Mac) v10.0 and above
  • Safari (Mac) v2.0
  • Google Chrome v3.0
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